Last Updated: March, 2026
At Advance Family Law, (ABN 23 973 817 812), we are committed to providing our clients with the highest standard of legal services. To achieve this, we must collect and manage personal information. We treat any information received in connection with your case with the utmost confidentiality and in strict accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
While the Privacy Act gives you the right to remain anonymous or use a pseudonym, it is generally impracticable – and often legally impossible due to court rules and conflict-of-interest checks – for us to provide legal advice to an unidentified person.
At the start of your case, we require important information to provide you with the best possible legal representation. This information is collected by Advance Family Law (ABN 23 973 817 812), located at Unit 6, 215 Brisbane Road, Biggera Waters QLD 4216.
Depending on your legal matter, this may include:
Sensitive Information: We will only collect sensitive information (such as medical history, racial or ethnic origin, or criminal records) by lawful and fair means with your express consent, unless an exception applies under the Privacy Act (such as where collection is required or authorised by law, or necessary to lessen or prevent a serious threat to life, health, or safety). We only collect this information where it is reasonably necessary for, or directly related to, our primary function of providing legal services.
We collect personal information only by lawful and fair means, and not in an unreasonably intrusive way. We aim to collect this information directly from you (e.g., when taking your instructions in person, by phone, or in writing).
At or before the time we collect your personal information (or as soon as practicable after), we will take reasonable steps to ensure you are aware of the purposes for which the information is collected, the organisations to which we usually disclose such information, and the consequences if the information is not provided (which may include our inability to provide you with legal services).
However, we may also collect data through:
We use your personal information for the primary purpose of providing you with legal services. We respect your privacy and will not sell your data.
We will only share your information for a ‘secondary purpose’ if:
To provide efficient and secure legal services, Advance Family Law utilises industry-leading practice management software and cloud storage solutions.
While we do not disclose your personal information to overseas third parties for marketing purposes, your data is stored and processed on secure servers which may be located outside of Australia. It is not always practicable to specify every country in which your data may be located.
The Australian Privacy Principle 8 requires some Australian businesses to ensure that overseas recipients handle your personal information in accordance with Australian standards. We take reasonable steps to ensure our providers maintain high security standards; however, Advance Family Law acknowledges that we remain legally accountable for the protection of your personal information even when it is stored or processed by these overseas service providers.
We take all appropriate measures to safeguard your confidential information from unauthorised access, loss, or misuse. Our security measures include:
Data Retention: Once your case is concluded, we securely archive your documents. We retain client files for the period required by applicable legal and professional obligations. While this is typically seven years for standard matters, some documents (such as original Wills or trust records) may be retained for longer periods as required by specific state or federal legislation. Once the applicable retention period expires, and if the information is no longer needed, your data will be securely and permanently disposed of or de-identified.
In the highly unlikely event of a data breach that is likely to result in serious harm to you, Advance Family Law complies fully with the Notifiable Data Breaches (NDB) scheme under the Privacy Act. Where an ‘eligible data breach’ occurs, we will promptly notify you and the Office of the Australian Information Commissioner (OAIC), outlining the nature of the breach, the types of information involved and the steps we are taking to mitigate any risk to you.
We may occasionally contact you with updates about legal services, firm news, or offerings that may benefit you. All such communications will be conducted in accordance with the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth). Where required by law, we will obtain your express or implied consent before sending marketing materials. We do not sell or disclose your personal information to any third party for the purposes of allowing them to market their own products or services to you.
To opt out of receiving marketing materials at any time, please contact us at [Email Address], call 1300 876 596, or use the ‘unsubscribe’ facility provided in our digital communications. We will process your request to opt out promptly and at no cost to you.
To successfully manage your legal matter, your information must be accurate, complete, and up to date. If your details change, please call us on 1300 876 596 to update our records.
In accordance with Australian Privacy Principle 13, you have the right to request the correction of any personal information we hold about you that is inaccurate, out of date, incomplete, irrelevant, or misleading. We will take reasonable steps to correct that information to ensure it is accurate and relevant to the purpose for which it is held.
You have the right to request access to the personal information we hold about you under Australian Privacy Principle 12. Simply contact us at info@advancefamilylaw.com.au to submit your request in writing. We may require identification before releasing the information to ensure we are not disclosing data to an unauthorised person. In some complex instances, reasonable costs may apply for retrieving large volumes of data. If we must legally deny your request for access or correction, we will provide you with a clear written explanation detailing the reasons for the refusal and the mechanisms available to complain about the refusal.
As laws, regulations, and technology evolve, we may update this Privacy Policy. We reserve the right to modify this policy as necessary, and the most current version will always be available on our website. Any such changes will take effect immediately upon being published on our website. The date of the most recent update will be clearly displayed at the top of this policy.
If we make material changes to this policy that significantly affect how we collect, use, or disclose your personal information, we will take reasonable steps to notify you (for example, by posting a prominent notice on our website or contacting you directly). We encourage you to review this policy periodically to stay informed about how we are protecting your information.
We value your privacy and are committed to complying with the highest standards. If you believe we have mishandled your personal information or breached our obligations under the Australian Privacy Principles, please bring it to our attention immediately so we can resolve the issue.
Please address your concerns to our Privacy Officer:
We will investigate your complaint and provide you with a written response, generally within 30 days. If you are not satisfied with how we have addressed your complaint, you have the right to refer the matter to the Office of the Australian Information Commissioner (OAIC):